Shipping policy

Last updated: September 26, 2026

1. Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next business day.

Watches ordered with custom engraving require additional production time. Please allow 14–20 working days for delivery of engraved or otherwise personalized orders.

2. Shipping rates

GOLGEN offers free worldwide shipping on all orders. If expedited shipping is available for your destination, the option and its cost will be displayed at checkout.

3. Delivery timeframes

  • Standard international delivery: 7–20 business days after dispatch, depending on the destination country and local customs processing.
  • Express delivery (where available): 2–5 business days after dispatch.

Delivery timeframes are estimates, not guaranteed delivery dates. Transit time starts when the parcel leaves our warehouse and excludes processing time, weekends and public holidays.

4. Order tracking

A shipping confirmation email with a tracking number is sent as soon as your order is dispatched. You can track your parcel on the carrier's website at any time. If you have not received a tracking number within 5 business days of ordering, please contact us.

5. Customs, duties and taxes

International orders may be subject to import duties, value-added tax or customs clearance fees imposed by the destination country. These charges, if any, are the responsibility of the customer and are not included in the order total. Customs policies vary by country; please check your local regulations before ordering. GOLGEN is not responsible for delays caused by customs inspection.

6. Incorrect delivery address

Please ensure your shipping address is complete and correct before submitting your order. If a parcel is returned or delayed because of an incorrect or incomplete address provided by the customer, the customer is responsible for any reshipping costs. To change an address, email us as soon as possible at golgenwatches001@outlook.com — address changes are only possible before dispatch.

7. Delivery delays

Occasional delays may occur due to customs clearance, weather, postal disruption or other events outside our control. We will assist you in tracking and resolving such cases, but GOLGEN cannot be held liable for delays caused by carriers or customs authorities.

8. Contact

Questions about shipping? Email GOLGEN Customer Service at golgenwatches001@outlook.com and include your order number.